Refunds & Returns

Our Returns Policy

 Returns Policy forms part of, and must be read in conjunction with, our
 Terms and Conditions of Sale. We reserve the right to change this
Returns Policy at any time. This Returns Policy was last updated on

It is important that you check your order or items upon
receipt and always before use. If any errors occur or issues arise then
these need to be reported to us immediately so we can investigate.

 attempting to return an order you will need to contact our customer
service team to request a returns authorisation number. Without this
number it can be difficult to process your return meaning the process
may take longer.

Your statutory rights

Our Returns Policy does not affect your statutory rights.

For more information about your other statutory rights, please visit the UK Government's website at: or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

Right to Cancel

You have the right to cancel this contract within 14 days without giving reason.

 cancellation period will expire after 14 days from the day on which you
 acquire, or a third party other than the carrier and indicated by you
acquires physical possession of the goods.

To exercise the right
to cancel, you must inform us of your decision to cancel this contract
by a clear statement (e.g. by selecting the appropriate option in your
account or a letter sent by post). You may use the example model
cancellation form below, but it is not obligatory.

Please ensure
 that the items you are returning are unopened and in any original
packaging. Unwanted goods need to be in pristine condition with any
retail seals unbroken.

Effects of Cancellation

 you cancel this contract, we will reimburse to you all payments
received from you, including the cost of delivery (except for
supplementary costs arising if you chose a type of delivery other than
the least expensive type of standard delivery offered by us).

may make a deduction from the reimbursement for loss in value of any
goods supplied if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay and not later than:

(a)14 days after the day we receive back from you any goods supplied; or

(b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or

(c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

 will make the reimbursement using the same means of payment as you used
 for the initial transaction, unless you have expressly agreed
otherwise. In any event, you will not incur any fees as a result of the
 reimbursement. You will have to bear the direct cost of returning the

Model Cancellation Form

To: The Limited, Meridian House, Gadbrook Park, Rudheath, Cheshire, CW9 7RA.

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on:

Order number:

Name of customer:

Address of customer:

Signature of customer (only if sent by paper):


What should I do if I receive an incorrect item?

 have high standards when it comes to packaging your order however
mistakes, do occur from time to time. Please accept our apologies if you
 have received an incorrect item. As part of our customer objectives, we
 will do our upmost to resolve your query with speed, ease and with
absolute minimal inconvenience.

We will review each case
individually when considering the return of the product; in some cases
we may require further information such as pictures so we can choose the
 best course of action. Our aim is to provide the best solution for you
as quickly as possible.

What should I do if my item is damaged?

 we take care to prevent any damage to your goods during transit it is
possible that problems may arise. Please accept our apologies if you
have received a damaged item.

We ask that you do not refuse
delivery, instead accept the goods and contact us immediately. Refusal
may actually result in a delay of the parcel being returned.

can contact us through your account using the online message centre.
Please attach any pictures you have of the damage to the message. A
member of our team will review the details and offer the best resolution
 to resolve your query.

How do I report a fault with my product?

 accept our apologies if you believe there is a fault with your item, we
 take all complaints regarding the quality of our products seriously and
 we will need to investigate the reported fault in more detail.

 order to do this we ask that you contact us through your account using
the online message centre. Please provide details of the fault and where
 possible attach pictures to your message.

If you are reporting a fault with a GHD product, please contact GHD directly by visiting the following link:

How do I arrange a return?

Please contact our Customer Service team to arrange your return.

 will need to know your order number, the item you want to return and
the reason for return. Upon receipt of these details we will provide you
 with a unique returns authorisation number and all the necessary
information to arrange the return.

Please package the item securely and ensure our returns form is included inside.

 will need to obtain a proof of postage receipt when you send your item
to us. Proof of postage does not cost anything but without it we may not
 be able to process your refund or replacement in the rare event that
your item is lost in transit.If you request a replacement and the
product is no longer available, we will process a refund back to the
original account used to purchase the item.

Any item you have
accepted and then returned is your responsibility until it reaches our
warehouse. Please therefore ensure that you send your item back to us
using a delivery service that insures you for the value of the goods.

Will you refund my postage costs to return an item?

We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:

-If we sent you the wrong item

-If the item is damaged or faulty

-Where you are returning a substitute item which you do not want to keep

 will not refund postage costs to return items which are unwanted or no
longer required. These costs will need to be covered by you, again we
recommend using a delivery service that insures you for the value of the

We will not refund postage costs to return any item due to
 reported damage or fault where no error was found in the testing
process. Costs of posting the item back to you will depend on the item
and will be communicated to you after the testing process has been


If you are not
satisfied with the way in which we have handled the return or
replacement of any item, we want to hear about this. Our aim is to
resolve the matter for you and ask that you please contact our customer
service representatives at or by post at
Customer Service Department, Lookfantastic, Meridian House, Gadbrook
Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA.