Beauty Box FAQs
When will my box be dispatched?
Our boxes are dispatched on the 1st working day (or closest to) of each month.
When will I be charged for my order?
We take payment for all subscriptions on the 1st working day (or closest to) of each month, this payment relates to your next despatched box.
Delivery of the boxes
When you sign up to a Beauty Box subscription, it works on the same principal as the site for delivery threshold on your first box. After this box, delivery will be free. To see threshold levels for 'Free Delivery' please click here.
What is the cancellation period?
You have 14 days to cancel your subscription. During this cancellation period, you will need to contact our Customer Service team who will be happy to help you. For your 2nd and subsequent boxes, cancellations will not be available and you will need to turn of the auto renewal feature via your account if you do not wish to continue with your subscription after your term has ended.
How can I cancel my subscription?
Please log into the ‘My Account’ page to contact our Customer Service team who will be happy to assist you with your cancellation or please use the turn off the auto-renewal feature in your account. To do this go to ‘My Account’ and then select the ’Subscription’ option to see features available.
Opting out of a 1, 3, 6 or 12 month subscription.
Opting out of a 1, 3, 6 or 12 month subscription will only result in completion at the end of the chosen subscription plan, all boxes will continue to dispatch up until this point and then the subscription will not renew.
You need to opt-out of auto-renewal by the 23rd of the month or you will receive the next month’s box. You can opt-out at any point in your subscription, however your subscription will only end once your term has ended, i.e. if you have a 3 month subscription, and opt-out after your second box, your 3rd box will be your last box which in turn completes your 3 month subscription.
Please see our Terms & Conditions for further information.
I have cancelled my subscription within 14 days but my Beauty Box has been dispatched.
If a cancellation is made within the 14 day period but a Beauty Box has been dispatched then please contact our Customer Service team to arrange a return for a refund.
My order has arrived damaged, what do I do?
If you have received your Beauty Box damaged, please contact Customer Service through your online account to provide a photo of the order and a brief explanation as to the detail of the damage. Our Customer Service team will then be able to assist you and provide a suitable resolution.
I’ve returned my Beauty Box and have not received my refund/replacement.
Your refund or replacement will be issued as soon as we have had confirmation from our warehouse that your return has been received. We will then send an email to update you as to the action that has been taken and any expected time frames.
Beauty Box Competition Prizes
For detail about the competition prize for that months box can be found on the Beauty Box product description (this is updated each month with the new box, but the single box products still have this in the description).
The competition prize has an expiry date of 3 months unless otherwise stated on the competition card, e.g. for a competition prize in the April box, you have until the end of July to redeem this before it is void.
For further information, or questions please contact our Customer Service team who will be able to resolve any issues.
If you receive an email detailing a payment problem against your subscription, please log into the ‘My Account’ area and check or update your payment information that you have provided us. Should you need any assistance with this, please contact our Customer Service team who will be able to resolve any issues.
If you have used a special offer or discount code on your subscription, please be aware that this discount will only apply against your first box. For any subsequent boxes, your subscription will revert back to full price.